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Terms and Conditions

Red Mud – Trade - Terms and conditions – 2016

Written Confirmation required of all orders.

‘Red Mud’ must receive written confirmation of orders, within 7 days of receipt of Pro-Forma Invoice or Order Confirmation, before lamp conversion can commence or goods can be reserved.

Cash and Carry Minimum: Red Mud £250.00

Account Minimum: Red Mud £250.00

Trade Prices

Retail Stockists: Receive a 50% discount from our RRP – see Trade Price list

Non-Retail Trade Accounts: Receive a 20% discount from the RRP

Delivery and Handling Tariff - UK Mainland Only

Minimum Delivery Charge

£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.

£35.00 for large items/orders (For Pallet Service).

Retail Stockists Only (trade accounts)

Orders which include ONLY lamp shades:

Orders over £350.00 - Carriage Paid

Orders under £350.00 - Charges as follows:

£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.

£35.00 for large items/orders (For Pallet Service).

Orders which include Lamps /Gifts / Furniture:

Orders over £550.00 – Carriage Paid.

Orders under £550.00 - Charges as follows:

£10.00 to £20.00 for small and medium items/orders (For Next Day Parcel Service – Subject to weight/volume) – please ask for quote.

£35.00 for large items/orders (For Pallet Service).

For UK Highlands, Border Areas, Off Shore, Northern and Southern Ireland:

Carriage / Carriage Paid will be quoted (or we can send to UK mainland address at the above rate).

All other Non-Retail Trade Accounts Carriage will be quoted.

Overseas Orders

We can quote to deliver goods to a UK Mainland Shipping Agent, Port-to-Port or Door-to-Door delivery service.

All orders are subject to a carriage tariff. All orders must be paid in full before goods are despatched

Prices are exclusive of VAT

Payment Terms

First orders strictly Pro Forma. Subsequent orders qualify for 30 days credit, subject to status. Any delay in payment beyond 30 days from

receipt of goods will incur forfeiture of any discounts. Interest will be charged at 8% above Base Rate immediately upon expiry of 30-day

credit period. Any account deemed as a ‘LATE PAYER’ will automatically revert to Proforma Status for subsequent orders

Payment Method

Cheques – Please make all cheques payable to ‘Red Mud’ Credit Cards – All major credit and debit cards are accepted

Bank Transfer – If you wish to pay by BACS or CHAPS we will provide our bank details

New Customers

Please supply two trade and one bank references.

Credit Limit

There is a credit limit of £1000 on ALL accounts unless otherwise agreed in writing. Any account ordering over their credit limit

must bring their accounts into balance before any subsequent orders can be despatched.

Title of Goods

All goods remain the property of ‘Red Mud’ until payment if received in full.

Cancellation

In the event of cancellation all costs incurred to date become payable

Damaged Goods/Claims

We make every effort to ensure the delivery of undamaged goods. Merchandise must be checked for damage before the delivery note is signed.

Claims will not be accepted if goods have been signed for as “Received in Good Condition” or “Unchecked”. Any short delivery or damaged goods discovered must be brought to the attention of ‘Red Mud’ immediately.

No claims will be considered unless notified within 3 days of delivery

Non-Stock Goods and Special Orders a 50% down payment must be received before production can commence

Price Variation

Prices are subject to fluctuation due to changes in market conditions, please check before confirming your order.

Difference in Colour, Design and Size

‘Red Mud’ goods are hand made, finished and/or assembled therefore pattern, colour, glaze, finish and size may vary.

Colours and Designs are subject to availability.

Terms and conditions are subject to revision without notice.

Tower Hill Farm Slades Hill Templecombe Somerset BA8 0HF

Tel 01963 370010 Fax 01963 370076

Email redmuduk@aol.com